Privacy Policy

We do not knowingly collect government ID numbers, financial account numbers or precise geolocation. Please do not share them with Maya.

• To provide the Service: running conversations with Maya, reading photos you upload, generating Suggestions and Design Schemes, and saving your rooms and lists.
• To remember context across sessions, so you are not asked for the same details twice (see Section 4).
• To process payments, issue and redeem passes, and track usage allowances.
• To send service emails: receipts, claim links, account and security notices.
• To send marketing emails, if you have not opted out. Every marketing email has an unsubscribe link.
• To improve the Service, using information that has been de-identified or aggregated where practical.
• To keep the Service secure, prevent fraud and abuse, and enforce our Terms.
• To comply with law and respond to lawful requests.

Household context is used only to shape practical recommendations, such as durability and materials. We never use it for advertising or marketing segmentation.

Maya runs on large language models provided by third-party AI providers, currently OpenAI. When you chat with Maya or upload a photo, the relevant content is sent to that provider to generate a response.

• Our agreements with AI providers do not permit them to use your content to train their models.
• Providers may keep content briefly for abuse monitoring, as their terms allow, then delete it.
• Maya's Suggestions are generated automatically. No human designer reviews your conversations as part of normal operation. Authorized staff may review specific conversations for support, safety, debugging or quality, with access limited to what is needed.

To make design advice useful over time, Maya keeps structured notes about you, your home, your rooms and your projects, such as room dimensions, style direction and pieces you have rejected.

• Each remembered fact is labeled as something you told us, or something Maya inferred from your activity.
• You can view, edit and delete remembered facts, or write corrections, in Settings.
• When you move, your old home can be archived. Archived homes stop shaping Suggestions but stay visible to you until you delete them.
• Memory works the same on free and paid accounts.

We do not sell your personal information. We share it only as follows:

• Service providers that process data for us under contract and only for our purposes, including cloud hosting and databases, AI model providers, Stripe (payments), Resend (email delivery), analytics providers and customer support tools.
• Bulk-pass Buyers can see a recipient's name, email, claim status and send date. They cannot see the recipient's conversations, photos, rooms, memory or activity.
• Advertising partners, limited to cookie and pixel data from our marketing website as described in Section 8, and only as permitted by your cookie choices.
• Legal and safety: when required by law, subpoena or court order, or to protect the rights, safety or property of you, us or others.
• Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this Policy.
• With your direction: when you choose to share a Design Scheme or link.

We do not share your information with furniture brands or retailers, and brands cannot pay to access it.

Wherever you live, you can ask us to:

• access the personal information we hold about you, and get a copy in a portable format;
• correct inaccurate information;
• delete your account and personal information;
• stop marketing emails;
• opt out of targeted advertising and any "sharing" of data through advertising cookies.

Many of these can be done directly in Settings. Otherwise, email hello@moodrefresh.com from your account email. We will verify your identity, respond within 45 days, and will not treat you differently for using these rights. Residents of states with privacy laws, such as California, Virginia and Colorado, have these rights by law, and may appeal a denied request by replying to our decision. An authorized agent may submit a request on your behalf with proof of authorization.

We use cookies and similar technologies to keep you signed in, remember settings, understand how the Service is used (for example, Google Analytics), and measure our marketing. Our marketing website may use advertising pixels from Meta, Google and Pinterest to measure ads and reach people who visited our site.

You can accept or decline non-essential cookies through the cookie banner and change your choice at any time in cookie settings. We honor Global Privacy Control (GPC) browser signals as an opt-out of targeted advertising. Essential cookies cannot be turned off, because the Service needs them to work.